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Users Rights and Responsibilities

Your responsibilities as a User of KMHC Services

Provide pertinent information on your health and participate in decisions affecting your health and well-being. Be respectful towards staff, other clients or visitors. Encourage and maintain relations that are courteous, patient, discreet and respectful. Follow the rules and regulation of the establishment.

Use services responsibly; e.g. be on time for appointments. Respect the rights and property of other clients, employees and the establishment. Be considerate regard to noise levels and visiting hours

As a User of Health Care Services at the Kateri Memorial Hospital Centre The following is a partial list of your Rights and Responsibilities:

  • To be treated with respect and dignity
  • To privacy receiving any aspect of personal care
  • To freely practice cultural and spiritual beliefs, and pursue social interests unless the practice interferes with the health and welfare of another client
  • To die with dignity, honor and to respect your last wishes when they are known

  • To receive services that are appropriate, safe and personalized
  • To participate in all decisions regarding you care
  • To give consent or to refuse care and services
  • To be informed of your state of health and of the various options open to you, as well as the pros and cons associated with those options

To be informed of:

  • Any accident that occurred while care
  • The actual or potential consequences
  • The measures that can be taken to eliminate or reduce consequences suffered
  • All measures taken to prevent such an accident from recurring
  • To consult your health record in the company of Health Record Administrator or Doctor
  • To have your health record kept confidential
  • To make full use of the hospital center’s user complaint process without fear of retribution
  • To be elected to the KMHC Board of Directors
  • To participate on the Risk and Quality Management Committee or User’s Committee