Client Experience & Feedback
Alexis Shackleton
Kateri Memorial Ierihwahserón:nis/ Ombudsperson, Tsi Tehshakotitsèn:tha’ Kateri Memorial Hospital Centre
alexis.shackleton.kahnawake@ssss.gouv.qc.ca
450-638-3930 ext.2311
P.O. Box 10, Kahnawà:ke, QC, J0L 1B0
Client Experience & Feedback
At the Kateri Memorial Hospital Centre, we are fully committed to delivering high-quality care to our hospital users. Our priority is to deliver compassionate and integrity-driven care to all the individuals we serve. As part of this commitment, we are dedicated to promoting and protecting the rights of our clients, and we expect everyone to work together to ensure that these rights are respected and prioritized in all aspects of our work.
The Kateri Memorial Hospital Centre provides you with care that aligns with the guidelines set forth by the User Rights website. Our dedication lies in delivering the highest quality of care that falls within the scope defined by our mandate from the community of Kahnawà:ke and the rights outlined on the linked website:
If you have any inquiries regarding your rights as a user of the Kateri Memorial Hospital Centre services, or if you believe that your rights have not been upheld, we encourage you to reach out for support. You can contact the Kateri Memorial Ierihwahserón:nis/Ombudsperson, who is available to help in addressing your concerns, or provide support in the development of a letter of complaint to their office.
Email Feedback to Alexis.Shackleton.Kahnawake@ssss.gouv.qc.ca
Upon receiving your written complaint, the Kateri Memoria Ierihwahserón:nis/Ombudsperson, will acknowledge its receipt within five (5) working days. If deemed necessary, an investigation will be initiated with the department director involved. The Kateri Memorial Ierihwahserón:nis/Ombudsperson will then provide a written response to you in 45 days.
If you remain unsatisfied with the outcome, you retain the right to request a review by the Review Committee. An appeal must be based on the response not being structured or carried out as established by the Examination of Complaints Policy and the appeal is not a review of the issues in the original letter of complaint.
To initiate the review process, you must submit a written request within 60 days of receiving the response to the attention of
Review Committee
Kateri Memorial Hospital Centre
P.O. Box 10
Kahnawà:ke, J0L 1B0
If you have received exceptional care or service from any of the people working for the Kateri Memorial Hospital Centre and would like them to know your appreciation, please send an email to the attention of the executive director : Valerie.Diabo.Kahnawake@ssss.gouv.qc.ca
Kateri Memorial Executive Director
Tsi Tehshakotitsèn:tha’
Kateri Memorial Hospital Centre
Phone: 450-638-3930
P.O. Box 10, Kahnawà:ke, QC, J0L 1B0